SiteSell Services
Frequently Asked Questions

 

Who are the SiteSell Services Specialists?

SiteSell Services Specialists are Webmasters who have passed a rigorous SiteSell training program. They are knowledgeable and experienced users of the SBI! system, having created successful, keyword-focused, content-filled sites that generate targeted traffic.

These highly qualified Webmasters are already using SBI! to provide Web design/Webmastering, site-building, Web hosting, Web copywriting and Web marketing services to businesses wishing to expand their exposure and take full advantage of the Net.

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May I see a sample site built by SiteSell Services?

Click here to visit the SiteSell Services Case Studies which shows just a small sampling of the successful entrepreneurs using SBI!

These small business owners started with the SBI! Core Package. They continue to add Keyword Focused Content Pages that are based on advanced keyword brainstorming and market research to help build upon their free Search Engine traffic and draw targeted visitors to their sites.

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Does SBI! host my Web site?

Yes, hosting is included. Your Specialist will use the SBI! hosting and software system (tools, hosting, domain name registrar, etc.) to build a professional popular Web site. SiteSell Services Packages, including Monthly Service, provide everything you need.

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Why do I have to pay you before I see what my site will look like?

A huge part of your online success is due to the comprehensive research that SiteSell Services puts into your foundation. Right from the start, your Specialist will be collecting valuable data about your theme, business and target market.

This critical stage takes time and effort. We want to make sure that we are working with people who are as seriously committed to their online success as we are. Upfront payment separates the merely interested from the dedicated.

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Can SiteSell Services take over my non-SBI! site?

Our Specialists cannot work on a non-SBI! site. But if your non-SBI! site represents your business well and if it gets the job done (i.e., if it generates leads, makes sales, etc.) we could leverage your investment by creating a feeder or funnel site. This additional site is designed to attract motivated, interested visitors from Search Engines and send them to your existing site. The teamwork of these two complementary sites completes the job (i.e., generate leads, make sales). This two-step process can be extremely powerful.

Alternatively, your Specialist may recycle appropriate content from your non-SBI! site and then de-activate it. This approach is good for sites that have no visitors, or have a poor Look & Feel, or are outdated (or any combination of the above).

We can sometimes build upon an existing SBI! site. However, we can only do this if it has 5 or less pages. One of our Specialists will review it to see if the appropriate foundation has been established.

If it is suitable, you get a credit for unused months on your SBI! subscription and that is incorporated into the Monthly Service. You can upgrade your order using the online form here...

https://secure.sitesell.com/services/services-order.html

As soon as you upgrade, your site benefits from all SiteSell Services possibilities.

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Who do I talk to? How do I communicate about my site?

When you sign up with SiteSell Services, we do more than build a Web site. As soon as you click on the Order button, you begin a long-term relationship with your own dedicated Specialist.

You will communicate via the telephone and through e-mails. There is no need for any physical meeting.

When the initial SBI! Core package is complete, you will still have direct access to your Specialist, just as you did while you were working on your site foundation.

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Can you build an e-commerce/shopping Web site or a database-driven Web site if I want one, instead of the keyword content pages you are well-known for?

We are not the right solution for you if you need an online e-commerce shop or a database driven Web site right from the start. There are other quality companies that will provide those specific requirements.

Keep in mind, though, that if you have SiteSell Services build your site, you can add a store or database later on in its development. We recommend that you wait until your site's content is generating a solid traffic base. This approach guarantees that your e-commerce shop will be active as soon as you open its virtual doors. Your Specialist can advise you about your site's level of readiness.

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Can I select my own Specialist?

You do not need to know the name of a Specialist before you start. Your order will be placed with a highly qualified Specialist who is the best match for your online needs. For optimal collaboration, we want you to have a Specialist who understands your expectations and feels comfortable working on your topic.

If you are familiar with a particular Specialist (ex., s/he built another site for you or someone you know has recommended this person), you can mention his or her name during the ordering process (via the data collection form).

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How long will it take to make money and get lots of visitors?

SiteSell Services is NOT a get-rich-quick process. We will build for you the foundation and framework of a Web site that pleases both human visitors and the Search Engines. Whether you are starting a business online or offline, you can't speed up time, or suspend reality, or clearly see the future. Nobody can predict or promise the exact level of orders or traffic that your Web site will generate.

SiteSell Services never promises numbers! We promise a dedicated long-term approach to helping you achieve the best content site in your particular business niche or industry.

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Why won't the system let me convert my SBI! site in SiteSell Services?

You can convert your regular DIY SBI! subscription into SiteSell Services. Make sure you have the correct order number for your SBI! site. If you do not have your original order number, please contact the Support Team.

You can only convert a site that does not have a domain name registered, or if it has a domain then it must have less than 5 pages already built. If you have more than 5 pages you will not be able to convert. Of course, if you want to delete any pages that you've made then you can.

Contact a member of our Advisor Team and they will be happy to help you do the conversion.

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What if I want to place my Web site build on hold during construction?

Placing your site on hold is not possible, unless there are exceptional circumstances involved. All of our Specialists are in-demand and they schedule their time in a way that guarantees each client will have their undivided attention.

If for some reason a project is delayed through our fault, we want to know . You will have access to an exclusive e-mail address to let us know.

If exceptional circumstances on your part necessitate a delay, we reserve the right to handle other orders first until a new opening is available. Please avoid such delays by informing your Specialist ahead of time, if possible.

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What guarantee do I have if I want to cancel mid-project?

If you need to cancel for some reason, you can ask for a refund. The Monthly Service will be canceled immediately. You will receive a folder with completed site files to date.

SiteSell Services will charge you only for the amount of time that the Specialist has already spent on your package. This is a fair usage policy, which recognizes that highly trained, dedicated and in-demand Specialists must be compensated for their work.

For example: Let's say that an unforeseen circumstance arises in your personal life and you need to cancel an order. At this point, your Specialist has researched and presented the site approach with the most potential. 5 hours (at $100 per hour) is the typical time frame for initial foundation work. SiteSell refunds the cost of your order minus the hours spent doing research.

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What input is required from me while the Web site is being built?

You know your business best so your feedback is invaluable. For example, after you complete the Brainstorming Order Form, your SiteSell Services Specialist will ask your advice in order to make such decisions as...

• choosing your domain name,
• organizing how your content is structured,
• identifying what graphics you want on your pages.
• adding your voice and expertise to the content provided

The content is particularly important. Your Specialist can research and write content pages for you, but it is vital that you review each of these pages thoroughly and add your own voice to them. This involvement ensures that visitors see, through the content, your expertise and enthusiasm for your chosen niche topic.

Your Specialist will consult you and walk you through each stage of the building process as s/he does it. This allows you to apply your time and efforts into other important elements of your business.

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How long does it take to build my Web site?

Your purchase sets into motion an organized sequence of events that delivers a fully functional Web site within 15 business days for a Core 10 package, 30 business days for a Core 20 package and 50 business days for a Core 35 package. The number of days are a guideline and depend on communication time between client and Specialist. Corrections that might need to be made to your Web site before completion also result in a longer development time. Ultimately it is our goal to complete your site in the shortest amount of time possible with the best results.

Please note that the initial research period includes input from you about your business. Shortly after you place your order, your Specialist will arrange a meeting time that is convenient for you. The sooner this meeting happens, the sooner your site's development will get underway.

Site development then continues and pages are added as soon as they are ready. You will be involved in the content creation. Please invest time to get the right "voice" and make your expertise shine through in order for your visitors to see and understand that you are an authority in your niche.

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Can I make changes once you start building my Web site?

When you take advantage of SiteSell Services you have the exclusive opportunity to work one-on-one with a dedicated, experienced Specialist who will help you investigate possible approaches to your niche site theme. Within the first few days, you will choose the approach you believe best captures your business goals and your target market's needs.

With the creation of a site blueprint, the actual building stage begins! You will see content being uploaded at a quicker pace than you ever imagined.

Once this work starts, small adjustments to the chosen blueprint are always possible. If suggested modifications involve changing newly built pages, then rest assured that you would always have final approval before the initial Web site building project is done.

Please note: A different approach or theme for your site would require the purchase of custom work hours to cover the cost of the development of a new site blueprint, or other work that needs to be revised.

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Can I be guaranteed exclusivity for my theme?

That's not possible and we don't want to mislead you. On the Net, there are thousands of sites already in existence covering every conceivable topic. More than likely your theme is there, too.

While your theme will probably never be exclusive, the way that you present it can be. That's why your Specialist will focus on the right content to make your business stand out from the crowd. A warm personal style and quality content make a big difference on the Net.

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I'm not sure about my site topic. Can you research more than one topic for me?

Our Specialists are in great demand, so for them to make the best use of their time they need a clear idea of your Web site topic right from the start. You are an expert in your field, so it's up to you what the topic is.

We can recommend, however, that you talk with your Specialist after purchasing your Core Package. They will advise you on how to purchase custom work hours so they can research additional concepts for you.

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Why are there so many keywords in my Keyword Report?

The Report is designed for current and future usage. With your SBI! Core Package, your Specialist gets you off to an excellent start by using some of those keywords to create your first Core Package pages.

The Report also shows you where you can go from that point. Think of it this way ... you need a clear picture as to how your site will evolve and build ongoing success. The additional keywords in the Keyword Report will help you and your Specialist to identify the most appropriate pages to add to your Core Package foundation.

You have no obligation to add more pages. However, if you want to, you will know where and how they fit into the overall structure of your site.

Keep in mind, as you add more of pages, your traffic momentum increases. And that means more potential customers for your business!

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Why can't I provide you with the keywords?

Your Specialist uses advanced SBI! keyword research tools to find the most appropriate keywords for your topic. Each keyword that your Specialist discusses with you is one that a real person has searched for. Your keyword list, which highlights high-demand searches, will identify the most effective way to promote your online business.

Please note that our research doesn't pull just any keyword. It pulls up keywords that are...

• related to your topic,
• being used by searchers to find such information, and
• rank highly due to the fact that not too many other Web sites are using these keywords.

As you can imagine, it's delicate research. You can, of course, suggest keywords for your Specialist to research their potential.

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Why do I need a Web site that keeps adding pages?

You can certainly stop after building your Core Package. However, to achieve top ranking at the Search Engines and strong traffic results, more pages are needed. Here's why, and as you will see, this requirement is beyond our control. Search Engines rank sites that are an authority on their topic. The highest-ranking sites present many pages of related information that focus on strongly related keywords.

That's why your Specialist makes a complete site outline from the start, showing the most useful and appropriate keywords. There is no obligation to add any pages, but you have the option to expand your site at any time you like.

Once the Search Engines see that visitors are finding what they want on your site, they will send even more traffic. The more regularly your Web pages receive updates and your site size increases, the more opportunities you will have to get free Search Engine traffic.

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What content do I need to provide for my Web site?

Your content is the cornerstone to a successful traffic-generating Web site. Your Specialist creates a site blueprint using a brainstormed list of high potential, relevant-to-your-theme keywords and your feedback about your online business goals.

Each keyword that you and your Specialist select from that list becomes the base for a Web page, around which your Specialist creates some preliminary content (i.e., a text article). Your Specialist bases this draft content on his or her research of your niche. However, because you have expertise in your niche, you are in the best position to inspect and suggest edits/tweaks to the preliminary draft to reflect your vision. We highly recommend that you reserve some time for this.

Your input during the initial development stage will help to produce content that best reflects your style/personality and business. If you have information on file that you would like your Specialist to use or you would like to write some of the content yourself, those options are also possible and your Specialist will be happy to discuss them with you. Of course, all material must be free of copyright violations.

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What if I don't like the basic content the Specialist provides me?

Preliminary content (also often referred to as basic content) is content written by the Specialist to get you on the right track. It describes the page keyword and has a broad / general feel to it. It is not meant to be the end content for your site.

Of course, our Specialists cannot be experts in every topic, so the basic content nearly always needs your input. You are the expert in your field and have selected a topic that you want to use to build your online business.

With the basic content you have a way of getting the creative juices going. By adding your expertise and personal voice your site becomes personal and forms its own identity on the Web. Each site needs that personal touch and you, the business owner, are the one that needs to inject it into the basic content.

For that reason some clients write their own content direct from the start. If you want to write your own content, a standard Keyword Focused Content Page starts at around 400 words long, that's about one or one and a half pages of text.

After you have added your expertise and personal voice, the Specialist will tweak it again but this time from a Search Engine Optimization perspective.

If you find that the basic content isn't up to your liking, please be proactive and talk to your Specialist immediately. Be prepared to tweak it till it is. Your Specialist will have specific instructions as to how, when and where you can make such improvements. You are the one that is aiming for online success, therefore the content needs to be yours.

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Can I do my own research for my content pages?

You are welcome to do additional research for site content, but this is optional. If you decide to do some research, make sure that you and your Specialist both agree on the time frame in order to avoid any page-building delays.

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How long can my pages be?

A standard Keyword Focused Content Page is at least 400 words long, that's about one and a half pages of text. It includes basic formatting, such as highlighting words in bold or italic and includes a text link to other pages if appropriate. Also see our policy about adding images to pages, which is mentioned above.

However, you should strive to have pages that answer questions your visitors may have ... so really, how long? As long as it needs to be to stay focused and answer the question(s) your visitor may have!

Pages that are very long and/or are more complex will take much longer to build. This can still be done but may require an additional Custom Work order.

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I have lots of products that I want to sell. Why should I have pages with lots of writing?

Many new small to medium-sized shopping sites receive very little direct traffic from the Internet. Here's why... if you simply have pages with pictures of your products and do not have any text (which is the case for many shops on the Net), Search Engines will index the pages but likely won't rank them very well. As a result, your site will not generate growing and ongoing traffic. The ideal way to pull visitors into your store and convert them is by offering lots of information about each of your products. On the Net, people can't physically touch your product so your words have to win them over.

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Are images included in the content of my site?

Your SiteSell Specialist will include 1 image per Web page (Core 10 = 10 images, Core 20 = 20 images, Core 35 = 35 images). If you would like to have additional images included, we can arrange this but keep in mind, well-written quality text should be the key focus of each Web page since information is what your visitor is searching for.

You can provide your own images or your Specialist will ask you to select from a stock image site. All the images we use are the smallest size, costing 1 credit from sites such as Fotolia.com, Dreamstime.com or iStockPhoto.com unless you provide us with alternative copyright-free images. If you wish to use images from other photo libraries or images costing more than 1 credit, that's fine but please be aware that you will need to purchase them yourself and send them to us.

SiteSell Services will not upload graphics that violate another person's or company's copyright. You must either own the images you provide, or have written permission from the owner to use them.

These sites offer free or common-license images: sxc.hu or commons.wikimedia.org

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What should I have my specialist put in the 3rd column of my site?

You can select the following options for your column content

* Link to SBI! Blog page
* Twitter/FaceBook link
* Newsletter sign-up form
* Client testimonials
* Site description
* Site unique selling points with links to specific pages
* Description and links to top pages
* Images (maximum size 225 pixels)
* Logos of partners / affiliates / clients

This content will be featured on all pages. If you want content that requires specific customization, an additional custom quote might be needed. If you are not sure if your content is allowed, please ask your Specialist.

Please be aware that using the third column is optional. It may not be appropriate for all sites.

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Can I copy content or images from anywhere on the Internet?

In 99.9% of the cases, content and images online are copyright protected. This means you should not copy images or content, for use anywhere, without the copyright owner's written permission.

If you take content or images without permission or payment (whatever the copyright owner requires), you could be subject to being sued and could end up being liable for thousands of dollars in damages. This is not a risk we would ever suggest someone take.

And, to further show our commitment to protecting the copyrights of others, we will not knowingly post content or images that may infringe the copyright of others.

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Can I design my own template?

A template design may look easy to construct, but it can present some difficulties. Designs are produced by a Design Team with a deep understanding of the SBI! system as well as Search Engine Optimization.

You can certainly provide your own design, however you should review the Integration Guidelines to confirm your design is compatible with SBI!

You will be asked to complete a Design Questionnaire in which you will provide the Design Team with a description of the images, logo and/or a slogan you would like to use. You will also be asked to show us samples of what you like, or the type of design you would like to use. The Team can then create a design that is compatible with SBI!. Depending on the complexity of the design selected, there may be an additional fee required. Your Specialist can check that out for you before a design is started.

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What do I do if I want a custom Web site design?

We offer a custom design option based on your needs/wishes. It is available for an additional fee.

Please note that we change only the Look & Feel. The core research, keywords and focus on Keyword Focused Content Pages remain intact. At this time, custom design work does not include having script and additional features built into a site.

Your Specialist can explain the custom design options available and what additional costs would be involved, if any.

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Is My Website Going To Be a 2 or 3 Column Design?

By default SiteSell Services sites are built using the 3 column layout. However, for the same price you can request a 2 column layout.

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The site is done, what if I need to have my design changed?

Changes to the design after the site core package project is completed will require purchasing additional Custom Work time.

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What if I want integrated scripts, shopping cart or database possibilities?

We accept that we can't be everything to everybody. Getting results is our primary focus. If your needs go beyond what we offer, please still contact us. We'll advise you about our trusted contractors who follow the SBI! principles and specialize in high-end technical sites. Our sales department can tell you more.

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What is included with respect to scripts like AdSense or affiliate links?

People search the Web for information. That's why Keyword Focused Content Pages (KFCP) (i.e., information pages about specific topics) form the foundation of your site. While the scripts, widgets or other applets may add small enhancements, KFCPs attract real, eager-to-learn visitors.

Scripts should be used after careful consideration of your visitor's needs and your Most Wanted Response (i.e., what action you want your visitor to take on that page). A couple pages of your site could have a small script inserted during the core package build.

Should you need additional scripts or applets, we are happy to provide you with a custom work quote. All special requests are welcome for review and SiteSell Services Specialists look forward to helping you meet your business site's goals efficiently. If specific scripts are essential parts of your Web site, please inquire about the possibilities before you order.

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Apart from the creation of keyword focused content pages, what other things can I add or do with my Web site?

Once your core Keyword Focused Content Pages (KFCPs) are uploaded, SiteSell Services Specialists can add a range of features to your site that will work with your PREselling and monetization goals: video, blogs, RSS, contact forms, feedback surveys, newsletters, auto responders and more! Popular features such as these are offered as an easy to order package.

Custom work and Maintenance is quoted on an individual basis. The quotation system is centralized to ensure fairness and accuracy.

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What happens after my site is built?

Most Web site companies build a site and step away, leaving you to get on with it. Building a Web site is not something that you do once; it's an ongoing activity. This is but one small way in which SiteSell Services is different.

Once your site is built, your Specialist keeps reviewing it and suggests periodic improvements. The focus remains on getting results and your Specialist is always just one click away .

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Can I maintain my site myself after it is completed?

Yes, you can. In your first conversation with your Specialist, just let him or her know that you eventually want to take over site maintenance.

When you are ready to make the transition, we highly recommend that you book some consultancy time with your Specialist at that point. Your Specialist can arrange training for you so you can perform the regular maintenance tasks with confidence and, at your discretion, involve your Specialist for bigger or more delicate jobs as the need may arise. The best of both worlds!

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How and where can I give feedback about my Specialist?

You have access to an exclusive, confidential e-mail address for positive or negative feedback.

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How long does it take for my Web site to get good traffic?

As the years go by, as the number of sites grows, the powerful SBI! system with its natural proven process gets stronger. SBI! owners continue to rank higher against other sites despite the increased "competition" from far more Web sites.

Success depends to a large extent on the demand for your topic. There are no set rules for traffic growth due to a wide range of variables (individual business expectations/definitions, available time to work on site, age of site, nature of niche, quality of writing style, inbound links, etc.).

A recent study conducted by Netcraft.com, a leading Net demographic firm, and Alexa.com, a leading traffic-measurement company, reinforces that 35% of SBI! sites rank in the top 1% of all sites (i.e., higher than 99% of all sites on the Web).

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When can I expect the first business to come through my Web site?

Some SBI! sites have made sales from their Web sites within a few days. Nevertheless, you should bear in mind that a saturated market, such as Internet marketing or financial advice, will always take longer and be harder to break into than a tightly-focused niche market.

SiteSell Services knows from experience how to research and identify the most profitable niche for your business. Taking the time to set up a solid site foundation ensures that you will receive a good return on investment.

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How long does it take for my Web site to become successful?

SiteSell Services will make every effort to ensure that your site is as successful as possible. An exact time frame, however, is impossible to state. You are building not only a Web site, but also a complete online business.

Just like any new business, your Web site will take time to become known and established. Using the right process and the right tools, your Specialist will start you off on the right track and keep you there. Your success is our success.

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If I don't get any sales from my Web site can I get a refund?

SiteSell Services guarantees that everything possible will be done to create the most effective opportunity for you to succeed online. That commitment extends from vital keyword research to foundation-building to content creation to traffic generation to implementation of income streams.

You can ask for a refund as per the SiteSell Services guarantee. A refund would be pro-rated to take into account any work already completed by your Specialist.

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